# \[Bug\] Stuck on “Preparing your workspace” after login — Cloud Agent fails to start

**URL:** <https://forum.anna.partners/t/bug-stuck-on-preparing-your-workspace-after-login-cloud-agent-fails-to-start/222>\
**Category:** General\
**Created:** [August 13, 2026, 6:11am UTC](https://forum.anna.partners/t/bug-stuck-on-preparing-your-workspace-after-login-cloud-agent-fails-to-start/222 "2026-08-13T06:11:19Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Pekky](https://avatars.discourse-cdn.com/v4/letter/p/f05b48/32.png) [@Pekky](https://forum.anna.partners/u/Pekky)\
**Post date:** [August 13, 2026, 6:11am UTC](https://forum.anna.partners/t/bug-stuck-on-preparing-your-workspace-after-login-cloud-agent-fails-to-start/222/1 "2026-08-13T06:11:19Z")

</div>

Hi team,  
After logging into Anna, I’m getting stuck on the **“Preparing your workspace”** screen.  
It stays at **20% — “Bringing your Cloud Agent online”** and doesn’t proceed to the next step, so I’m unable to enter Anna normally.  
Screenshot attached for reference.  
Could you please take a look and let me know if this is a known issue?  
Thanks!

 ![20260813-133144](https://canada1.discourse-cdn.com/flex033/uploads/anna/original/1X/b4ddaff855388b8ee8f9d281d1073027bb2a4327.jpeg)

 ![20260813-133151](https://canada1.discourse-cdn.com/flex033/uploads/anna/original/1X/7e3841ef4d0c793fcccca1ae51737f94ecd168e5.jpeg)