Hi Anna Team,
I’m experiencing an installation-state issue while testing my IELTS AI Coach v0.1.0.
The app is successfully installed and appears under Installed Apps as IELTS AI Coach v0.1.0. However, when I select #IELTS AI Coach in Anna Chat and ask it to open the app, Anna reports that the app is not installed for my account.
The earlier open_app_view call returned:
“open_app_view failed: app is not installed for this user.”
Steps to reproduce
- Uploaded IELTS AI Coach successfully.
- Cut version 0.1.0.
- Installed v0.1.0 from the Developer Console.
- Confirmed it appears under Installed Apps.
- Started a new Anna Chat.
- Selected #IELTS AI Coach.
- Asked: “Open IELTS AI Coach.”
- Anna reports that the app is not installed.
App details
- App: IELTS AI Coach
- Slug:
ielts-ai-coach - App ID:
176 - Version:
0.1.0 - Status: In Review
Anna Support confirmed by email that uploaded apps should be installable and testable before public review is completed, and suggested this could be an installation-state/account-state mismatch between the Developer Console and Anna Chat.
I’ve attached screenshots showing the Developer Console, Installed Apps page, and the error in Anna Chat.
Could you please check the installation state/app mapping for my account?
Thank you!
